JP
Hiring companyJio Platforms Limited
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Customer Care Executive Non Voice
Haldwani
About the role
Customer Care Executive Non Voice at Jio Platforms Limited in Haldwani delivers non-voice customer support within the Customer Service department. Day-to-day work involves managing rostered customer interactions, resolving queries within agreed timelines, capturing relevant customer data, and educating customers while maintaining up-to-date product, system, process, and policy knowledge. The role requires adherence to rostered shifts, contact center policies, and a solution-based, service-focused approach.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
What you’ll bring
- 10 + 2 or graduation degree in any discipline
- Fresher or 6 months to 2 years of experience
- Basic computer knowledge
- English reading and writing
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail and service mindset
Skills
Basic computer knowledgeEnglish reading and writingProblem solvingCustomer focusTechnical orientationAttention to detailService mindsetData capture
Education
10 + 2 / Graduation degree in any discipline