Customer Care Executive

About the role

Customer Care team at Skechers South Asia ensures premium shoppers receive consistent, high‑quality support across retail, e‑commerce and logistics channels. The Executive handles queries, complaints and order issues via phone, email, chat and social media, coordinating with cross‑functional teams to resolve problems within defined turnaround times. Based in Mumbai, India, this on‑site role works closely with retail operations, warehouse, finance and marketing to improve customer experience and drive service quality.

What you’ll do

• Handle customer queries across phone, email, chat and social media
• Resolve complaints and ensure timely closure within TAT
• Coordinate with retail, e‑commerce, logistics and other teams to address issues
• Maintain accurate records in CRM and generate service reports
• Identify recurring issues and provide insights for improvement

Nice to have

• 2+ years customer service experience
• Strong communication and empathy
• Ability to handle multiple channels
• Proficiency with CRM systems
• Coordination with cross‑functional teams

Skills