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Hiring companyAllen Lund Company,
Verified today
Customer Care Executive
Chandigarh,India Full-time On-site
About the role
Allen Lund Company’s Customer Care Executive team drives frontline support for logistics customers in India. The role handles inbound/outbound calls, resolves inquiries, logs interactions, and meets performance metrics while collaborating with cross‑functional teams. Based in Chandigarh, the position requires rotating shifts across all three shifts and is on‑site.
What you’ll do
- Handle incoming and outgoing calls professionally
- Provide accurate logistics information
- Resolve customer inquiries and complaints efficiently
- Maintain detailed records in the database
- Collaborate with team to improve service processes
- Meet or exceed call handling and satisfaction metrics
What you’ll bring
- 2-3 years call center experience
- Logistics or supply chain knowledge
- Strong verbal and written communication
- CRM and call center software proficiency
- Problem‑solving skills
- Composure under pressure
- Flexibility to adapt to shift changes
Skills
call centerCRMlogisticscommunicationproblem solvingcustomer serviceshift workteamwork
Benefits
- Competitive salary
- Performance‑based incentives
- Comprehensive training
- Supportive work environment
- Career advancement