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Hiring companyPaytm
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CST - Associate (SG) - Flights
Bengaluru, Karnataka, India Full-time On-site
About the role
Customer Service Team (CST) at Paytm, the leading mobile payments platform in India, seeks an Associate to deliver exceptional support for flight bookings. The role focuses on handling phone, email, chat, and social media inquiries, resolving escalated issues, and driving process improvements with product, engineering, and finance partners. Based in Bengaluru, Karnataka, the position is on-site with a full-time commitment.
What you’ll do
- Handle multi-channel customer inquiries
- Resolve escalated flight booking issues
- Identify and report complaint trends
- Implement process improvements
- Collaborate with product and engineering teams
What you’ll bring
- 3+ years in customer support
- Experience with GDS tools (Amadeus, Galileo)
- Knowledge of ticketing, refunds, cancellations, reissues, PNR checks
Skills
Customer SupportGDS ToolsTicketingProcess ImprovementCross-functional CollaborationIssue ResolutionCommunicationAnalytics