Associate - Social CST

About the role

Social CST Team at Paytm handles customer interactions across social media to ensure a smooth Paytm experience. The Associate resolves daily queries and complaints, oversees campaign consistency, and supervises social media engagement while meeting defined TATs. Noida, On-site.

What you’ll do

• Resolve day-to-day customer queries via chat, call, and social media platforms
• Oversee campaign management ensuring brand consistency in copy and tone
• Supervise social media interactions to maintain positive customer service experience
• Develop and implement timelines to achieve targets

What you’ll bring

• 1+ years experience in social media escalations management
• Previous experience in team handling chat/email support
• Any Graduate degree

Skills