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Hiring companyPaytmpayments
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Associate, Email CST
Noida,Uttar Pradesh,India Full-time On-site
About the role
Grievance Redressal Team at Paytm Payments Services handles customer grievances, executive escalations, and regulatory complaints across voice, email, and ticketing channels. The Associate resolves cases end‑to‑end by engaging customers, preparing root‑cause analyses, coordinating stakeholders, and ensuring regulatory compliance. Noida, Uttar Pradesh, India, on‑site.
What you’ll do
- Manage customer complaints and escalations via email and ticketing platforms
- Handle regulatory complaints from authorities such as GRO and Ombudsman
- Ensure cases close within SLA while maintaining compliance
- Coordinate with internal teams and lenders to obtain RCAs
- Prepare case summaries, regulatory responses, and reports
- Maintain documentation and adhere to internal policies
What you’ll bring
- 1–3 years email support or grievance handling
- Excellent written communication
- Strong analytical and problem‑solving abilities
- Experience with ticketing systems
- Stakeholder coordination skills
- Knowledge of banking or financial services (preferred)
Skills
Email supportGrievance handlingRegulatory complianceTicketing systemsStakeholder coordinationAnalytical problem‑solving