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Hiring companyPaytm
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Associate, Email
Noida,Uttar Pradesh,India Full-time
About the role
OCL Grievance Redressal Team at Paytm handles customer grievances, executive escalations, and regulatory complaints across voice, email, and ticketing channels. The Associate resolves cases end‑to‑end by engaging customers, preparing root‑cause analyses, coordinating stakeholders, and ensuring regulatory compliance. Noida office, on‑site work model, with daily productivity and quality targets.
What you’ll do
- Manage customer complaints via email and ticketing
- Handle regulatory complaints (GRO, Ombudsman, etc.)
- Ensure case closure within SLA/TAT
- Coordinate with internal teams and lenders for RCAs
- Prepare case summaries and regulatory reports
- Maintain documentation and compliance
What you’ll bring
- 1–3 years email support or grievance handling
- Excellent written communication
- Strong analytical/problem‑solving skills
- Experience with ticketing systems
- Stakeholder coordination ability
- Knowledge of banking/financial services (preferred)
Skills
Email supportGrievance handlingRegulatory complianceTicketing systemsStakeholder coordinationAnalytical thinkingWritten communication