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Key Account Manager Operations
About the role
Key Account Manager – Operations at Startek is responsible for managing strategic client accounts while ensuring operational excellence. The role requires a blend of account management expertise and operational oversight, driving process improvements, and delivering measurable results. The incumbent will collaborate with cross‑functional teams to align service delivery with client expectations, analyze performance data, and implement initiatives that enhance efficiency and client satisfaction. Strong communication, analytical thinking, and stakeholder engagement are essential to succeed in this dynamic environment. The position offers an opportunity to influence operational strategy and build lasting client relationships in a fast‑paced, results‑oriented setting.
What you’ll do
- Maintain and grow client relationships.
- Coordinate day-to-day operational activities.
- Monitor KPIs and performance metrics.
- Report findings to senior leadership.
What you’ll bring
- Oversee key client accounts and operational workflows.
- Drive process improvements to enhance service delivery.
- Collaborate with cross-functional teams for client success.
- Analyze performance metrics and report insights.
- Ensure compliance with company policies and standards.
Nice to have
- 3+ years of experience in account or operations management.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.