Technology Solutions Analyst

About the role

The Technology Solutions Analyst provides critical client support at Global, Regional, and Property/Entity levels, focusing on enterprise systems such as Yardi Voyager, Nexus (Bottomline), and MRI. Based in Mumbai, India, this remote full-time role serves as the primary point of support, resolving complex issues, delivering client software support within SLAs, and promoting best practices for accurate accounting processes. The analyst collaborates with cross-functional teams to drive operational excellence and system optimization.

What you’ll do

• Monitor and manage the ServiceNow queue, ensuring timely response to client requests
• Resolve AP/AR transactional issues across supported modules and business functions
• Validate and support Analytical, Custom, Scheduled, and Standard report issues
• Resolve requests requiring SQL data fix packages
• Configure system settings including Attribute, Button Setup, Custom Tables, Lookups, Procurement, and Tasks
• Provide compliance audit reports such as SOC1, AC18, and UAR
• Perform data imports/exports for client onboardings, transitions, and on-demand projects
• Support object-related issues including bank, contact, lease, property, tenant, user, vendor, and workflow

What you’ll bring

• 2-3 years support experience with Nexus (Bottomline), MRI, or Yardi Voyager 7S
• Fluency in SQL programming language
• Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools
• General accounting knowledge
• 1+ year of experience supporting accounting or real estate software
• Bachelor's Degree (preferred)

Skills

Education

Bachelor's Degree (preferred)