BG
Hiring companyBill Gosling Outsourcing
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QA Consultant
Gurgaon,India Full-time On-site
About the role
QA Consultant at Bill Gosling India Private Limited focuses on evaluating and auditing customer interactions across phone, email, and chat to ensure zero quality variance and high productivity. The role involves providing detailed feedback, participating in calibration calls, and completing client‑specific training to maintain exemplary quality scores. Based in Gurgaon, India, the position is on‑site with a full‑time commitment.
What you’ll do
- Evaluate and audit customer interactions
- Provide detailed feedback
- Participate in calibration calls
- Meet volume and productivity targets
- Complete client training
- Maintain quality scores
- Adhere to HR policies
- Support continuous improvement
What you’ll bring
- 3+ years QA experience
- Experience with evaluation tools
- Strong analytical skills
- Excellent communication
- Knowledge of customer service processes
- Attention to detail
- Ability to meet volume targets
- Experience with calibration calls
Benefits
- Growth opportunities
- Comprehensive paid training
- Team‑oriented culture
- Diversity & inclusion
- State‑of‑the‑art offices