BG
Hiring companyBill Gosling Outsourcing
Active listing
Qa Consultant
Jaipur,IN,India Full-time On-site
About the role
Quality Assurance Team at Bill Gosling Outsourcing ensures client interactions meet zero‑variance quality standards. The QA Consultant audits telephone, email and chat communications, writes detailed feedback, and participates in calibration calls to maintain scoring consistency. Role is based in India with an on‑site work model, supporting daily volume and productivity targets, and includes comprehensive training and growth opportunities.
What you’ll do
- Audit conversations and transactions for quality variance
- Provide actionable feedback via evaluation tools
- Ensure scoring consistency through calibration participation
- Maintain productivity metrics and meet targets
- Stay updated on client processes and training
What you’ll bring
- Evaluate and audit telephone, email and chat communications per client guidelines
- Write detailed feedback to improve agent performance
- Participate in client/internal calibration calls
- Meet and exceed daily volume and productivity targets
- Complete client‑specific training and updates
Skills
Quality auditingFeedback writingCalibration callsProductivity monitoringClient process knowledge
Benefits
- Growth opportunities
- Comprehensive paid training
- Team‑oriented culture
- Diversity & inclusion focus
- Fun workplace activities