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Hiring companyBill Gosling Outsourcing
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Qa Consultant
India Full-time Remote
About the role
Quality Assurance Team at Bill Gosling Outsourcing ensures client interactions meet the highest standards. The QA Consultant audits telephone, email and chat communications, provides detailed feedback, and participates in calibration calls to maintain consistent scoring. This role operates remotely within India, offering a collaborative environment with growth and comprehensive training opportunities.
What you’ll do
- Audit client interactions for quality and compliance
- Document feedback using evaluation tools
- Ensure scoring consistency through calibration sessions
- Track and achieve productivity metrics
- Stay updated on client processes and guidelines
- Support agents with performance development
What you’ll bring
- Evaluate and audit telephone, email and chat communications per guidelines
- Maintain quality variance well below threshold
- Provide feedback to agents per client instructions
- Participate in client/internal calibration calls
- Meet daily volume and productivity targets
- Complete client-specific training and updates
- Engage in internal/external training programs
Skills
Quality evaluationFeedback writingCalibration callsProductivity trackingCommunication skillsTraining participation
Benefits
- Growth opportunities
- Comprehensive paid training
- Team-oriented culture
- Diversity & inclusion focus
- State-of-the-art offices