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Hiring companyFiserv
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Client Operations Support
Thane, India Full-time On-site
About the role
Fiserv is a global leader in fintech and payments, connecting financial institutions, merchants, and consumers worldwide. The Client Operations Support role in Thane, India serves as the go-to escalation point for complex merchant onboarding, maintenance, and account-related issues. Day-to-day work includes leading root-cause reviews, collaborating with implementation, product, technology, risk, and client service teams, supporting operational governance, and coaching Grade 3 and Grade 4 associates. This is a full-time, on-site position.
What you’ll do
- Serve as the go-to escalation point for complex merchant onboarding, maintenance, and account-related issues.
- Use strong process and product knowledge to support merchant acquiring activities and guide issue resolution.
- Lead reviews of high-impact client issues, identify root causes, and recommend practical solutions.
- Work closely with implementation, product, technology, risk, and client service teams to resolve escalated matters.
- Support operational governance by reviewing trends, quality results, and opportunities to improve the process.
- Provide day-to-day guidance, coaching, and procedural support to Grade 3 and Grade 4 associates.
- Represent the team in business initiatives, process changes, and system enhancement discussions.
- Help improve client experience by ensuring complex requests and escalations are resolved accurately and on time.
What you’ll bring
- Bachelor’s degree or equivalent experience.
- Typically 3–5+ years of experience in merchant acquiring, payments, banking operations, client support, or financial services.
- Strong knowledge of merchant services, onboarding, account maintenance, payment processing, and acquiring operations.
- Experience managing escalations, complex account inquiries, and client-facing service issues.
- Strong analytical, investigative, and problem-solving skills.
- Ability to work confidently across multiple systems, CRM platforms, and operational tools.
- Excellent verbal and written communication skills, including the ability to interact with clients and senior stakeholders.
- Proven ability to balance competing priorities and drive issues through to resolution independently.
Skills
Merchant servicesMerchant onboardingAccount maintenancePayment processingAcquiring operationsEscalation managementProblem-solvingOperational governance
Education
Bachelor’s degree or equivalent experience.