Client Operations Support

About the role

Client Operations Support team at Fiserv ensures client‑facing operational processes run efficiently across fintech solutions. The role handles day‑to‑day client operations, escalates complex merchant onboarding issues, leads root‑cause reviews and drives process improvements while coordinating with implementation, product, technology, risk and client service teams. Based in Thane, India, on‑site work model with occasional cross‑functional collaboration.

What you’ll do

• Serve as escalation point for complex merchant onboarding and account issues
• Use process and product knowledge to support merchant acquiring activities
• Lead reviews of high‑impact client issues and recommend solutions
• Collaborate with implementation, product, technology, risk and client service teams
• Review trends and quality results to improve operational governance
• Provide guidance and coaching to Grade 3 and Grade 4 associates
• Represent the team in business initiatives and system enhancement discussions
• Help improve client experience by ensuring accurate, timely resolution of escalations

What you’ll bring

• Bachelor’s degree or equivalent experience
• 3‑5+ years in merchant acquiring, payments or banking operations
• Strong knowledge of merchant services, onboarding and account maintenance
• Experience managing escalations and complex client issues
• Analytical and investigative problem‑solving skills
• Proficiency with multiple systems, CRM platforms and operational tools
• Excellent verbal and written communication with clients and senior stakeholders
• Ability to balance competing priorities and drive issues to resolution

Skills

Education

Bachelor's