NH
Hiring companyNextGen Healthcare Information Systems
Verified today
Manager, Client Support Operations, Clinicals
Bangalore,India Full-time Remote
About the role
NextGen Healthcare India Pvt Ltd’s Client Support Operations team drives high‑quality technical and application support for clinical solutions. The Manager leads a distributed team, coaching performance, managing escalations, and using AI analytics to improve service levels. The role is remote‑India, with a focus on cross‑functional collaboration across Product, Engineering, and Client Success to enhance client experience.
What you’ll do
- Lead and develop support team
- Manage day‑to‑day operations
- Own operational performance
- Utilize AI analytics for risk identification
- Monitor metrics and drive improvements
- Oversee complex escalations
- Partner with Product, Engineering, Platform, Client Success
- Conduct root cause analysis and corrective actions
What you’ll bring
- 6+ years technical support
- 2+ years people leadership
- Experience with escalated client issues
- Operational metrics analysis
- Cross‑functional collaboration
- Enterprise SaaS or healthcare tech
- ITIL or service management certification
- Leadership or project management certification
Skills
Team leadershipEscalation managementData analysisProcess improvementCross‑functional collaborationClient communicationOperational metricsRoot cause analysis
Benefits
- Remote work
- Competitive salary
- Health benefits
- Professional development opportunities
- Performance‑based bonuses