Customer Support Representative

What you’ll do

• Deliver prompt, professional support via email and live chat
• Investigate and resolve customer enquiries, service requests, and complaints
• Create invoices and process service requests using internal systems
• Coordinate with Operations, Account Managers, and other stakeholders
• Maintain accurate customer records and case documentation
• Meet individual and team KPIs for response times, quality, and satisfaction
• Escalate complex cases and keep customers informed
• Identify recurring issues and share insights for process improvement

What you’ll bring

• Bachelor's degree or equivalent
• 1-5 years customer support experience
• Email and live chat support expertise
• Excellent written and spoken English
• Strong problem‑solving and analytical skills
• Proficient with Google Sheets or Microsoft Excel
• Experience with Intercom, Zendesk, Freshdesk or similar CRM tools
• Willingness to work rotational shifts including nights and weekends

Skills

Benefits

• Competitive salary with shift allowance
• Comprehensive health insurance coverage
• Learning and development opportunities
• Career progression within a high‑growth international company
• Global exposure supporting customers across multiple markets

Education

Bachelor's degree or equivalent