Customer Support Representative

About the role

Customer Support Representative at AMETEK Level Measurement Solutions. The role handles customer inquiries, triages requests, and resolves non‑technical issues while escalating technical problems as needed. Chennai, TN, IN, onsite, full‑time.

What you’ll do

• Triage incoming department requests and categorize them
• Handle non‑technical customer requests such as expedites, order status, and documentation issues
• Respond to customer phone calls regarding non‑technical issues
• Escalate technical issues as required
• Communicate professionally with customers, representatives, and partners to resolve order‑related inquiries
• Create and maintain CRM entries and reports
• Prepare simple to moderately complex quotes

What you’ll bring

• Associate degree preferred
• Proficient in English with strong spelling and grammar
• Basic math skills for pricing calculations
• Familiarity with Microsoft Office Word and Excel
• Experience with international business correspondence
• Ability to multitask in a fast‑paced environment
• Professional demeanor under pressure

Education

Associate Degree