TB
Hiring companyTwist Bioscience
Verified today
Customer Support Representative
Remote, APAC, India Full-time Remote
About the role
Customer Support team at Twist Bioscience provides concierge‑level assistance to biotech researchers and sales staff. The role resolves product, service and order inquiries via email, chat and phone, processes sales orders, and guides customers on product selection and e‑commerce use. Remote, APAC – India, hybrid work model with full remote flexibility.
What you’ll bring
- 2-3 years biotech industry experience
- 2+ years customer-facing experience
- Strong verbal and written communication
- Attention to detail
- Multi-tasking and time management
- Proficiency with G‑Suite
- Familiarity with Salesforce
Skills
Customer supportOrder processingSalesforceG‑SuiteBiotech knowledgeImport/export logistics
Education
Bachelor's degree in life sciences or related field