AS
Hiring companyApplied Systems, Inc.
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Customer Support Representative
Bengaluru,India Full-time On-site
About the role
Customer Support Representative at Applied Systems India Pvt Ltd. The role is the first point of contact for customers, providing world‑class service while troubleshooting basic technical issues and escalating complex problems. It involves phone, chat, and email support for the main insurance software product, with a focus on accurate CRM documentation and continuous product knowledge improvement. Bengaluru, India, on‑site with 24/7 shift coverage.
What you’ll do
- Provide effective, efficient, and empathetic customer service
- Diagnose and troubleshoot technical issues
- Escalate complex problems to higher level support
- Document interactions accurately in CRM
- Participate in ongoing training and product testing
What you’ll bring
- Customer service experience
- Basic technical troubleshooting
- Strong communication skills
- Time management
- Attention to detail
Benefits
- 24/7 shift coverage
- On‑site work in Bengaluru
- Opportunity to work with leading insurtech software
- Collaborative team culture
- Professional development