Parts and Service Consultant

About the role

Caterpillar Inc.'s Product Support team in Bangalore, Karnataka is hiring a Parts and Service Consultant to lead research and provide expertise in developing and implementing marketing strategies. Day-to-day work includes analyzing the company profile and operations, conducting market and competitive research, establishing metrics to monitor strategy effectiveness, and maintaining internal marketing communications. This full-time, on-site role requires working onsite five days a week, with relocation assistance available.

What you’ll do

• Analyze company profile and its operations to develop and align marketing strategies with organizational goals and objectives
• Conduct market and competitive research to identify new opportunities and industry trends
• Establish metrics to monitor and review the effectiveness of existing marketing strategies and suggest interventions for improvement
• Maintain effective internal communications in the marketing department to discuss and align marketing strategy to changing organizational scenarios

What you’ll bring

• Working knowledge of customer focus, including researching and verifying customer needs and expectations
• Working knowledge of service excellence, including resolving common customer problems and providing quality service
• Basic understanding of consulting techniques, roles, and responsibilities for providing technical or business guidance
• Basic understanding of effective communication concepts, tools, and techniques
• Basic understanding of problem-solving approaches, tools, and techniques
• Basic understanding of relationship management techniques for working with clients, vendors, and peers
• Basic understanding of strategic thinking, including big-picture planning and organizational acumen
• Ability to analyze company profile and operations to align marketing strategies with organizational goals

Skills