Parts & Service Consultant

About the role

Caterpillar Inc.'s Product Support team seeks a Parts & Service Consultant in Chennai, Tamil Nadu, working on-site five days a week. The role leads research and provides expertise in developing and implementing marketing strategies, aligning them with organizational goals. Day-to-day work includes analyzing company operations, conducting market and competitive research, establishing performance metrics, and maintaining internal marketing communications. Relocation assistance is available, but visa sponsorship is not.

What you’ll do

• Analyze company profile and operations to develop and align marketing strategies with organizational goals and objectives
• Conduct market and competitive research to identify new opportunities and industry trends
• Establish metrics to monitor and review the effectiveness of existing marketing strategies and suggest interventions for improvement
• Maintain effective internal communications in the marketing department to discuss and align strategy with changing organizational scenarios

What you’ll bring

• Working knowledge of customer focus, including researching and verifying customer needs and expectations
• Working knowledge of service excellence, including resolving common customer problems and providing quality service
• Basic understanding of consulting techniques, roles, and responsibilities for providing technical or business guidance
• Basic understanding of effective communication concepts, tools, and techniques
• Basic understanding of problem-solving approaches, tools, and techniques
• Basic understanding of relationship management techniques for working with clients, vendors, and peers
• Basic understanding of strategic thinking, including big-picture planning and organizational acumen
• Ability to analyze company profile and operations to align marketing strategies with organizational goals

Skills