TS
Hiring companyTD Synnex
Verified today
Customer Success Specialist
Chennai,India Full-time
About the role
Customer Success Specialist at Tech Data (Singapore) Pte. Ltd. drives renewal management and customer nurturing for long‑tail accounts, collaborating with distributor partners and leveraging internal data insights to improve adoption and retention. Works in Chennai, India, onsite with a focus on proactive engagement and process optimization.
What you’ll do
- Renewal management for low‑touch accounts
- Customer nurturing and education
- Partner enablement and workflow streamlining
- Data analysis of usage and renewal trends
- Issue resolution and escalation
- Process optimization
What you’ll bring
- 3–5 years Customer Success
- SaaS or CAD industry experience
- CRM and ERP proficiency
- Fluency in one European language
Benefits
- Career development programs
- Well‑being seminars and events
- Diversity and inclusion initiatives
- Global networking opportunities
- Community engagement activities
Education
Bachelor’s Degree