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Customer Success Specialist
About the role
Better Lives seeks a Customer Success Specialist to onboard and retain clients in Coimbatore. The role involves guiding new customers through product demos, training, and initial setup, building trust and ensuring a smooth transition. The specialist will proactively resolve issues, manage support tickets, and provide ongoing assistance post‑onboarding. They will gather feedback to inform product improvements and collaborate with internal teams to address customer needs. Strong communication, multitasking, and documentation skills are essential. The position requires at least two years of experience in customer success or support, preferably within SME retail SaaS or B2B environments. The role is full‑time, on‑site, and offers a collaborative work environment focused on customer satisfaction and continuous improvement.
What you’ll do
- Guide new customers through onboarding
- Provide product demos and training
- Address initial questions and concerns
- Build strong customer relationships
- Proactively solve problems and ensure satisfaction
- Offer ongoing support post‑onboarding
- Manage support tickets and resolve issues
- Gather and document customer feedback
Nice to have
Experience with SME retail SaaS and B2B landscape