About the role

Customer Success Specialist role at TD SYNNEX supports customers transitioning from prospects to active users, focusing on loyalty and long-term relationships. Responsibilities include responding to inquiries, expediting orders, communicating dispositions, researching and resolving issues, tracking orders, invoicing, returns, and credit problems, and identifying process improvement opportunities. The role drives customer value realization, satisfaction, revenue growth, and adoption. Candidates require 3-5 years of relevant experience, a bachelor’s degree, strong communication, attention to detail, collaboration skills, and proficiency in Italian. Benefits include elective programs tailored to local needs, career development courses, well-being seminars, a global diversity and inclusion culture, onboarding networking, and community engagement opportunities.

What you’ll do

Responds to inquiries.
Expedites critical orders.
Communicates dispositions.
Researches and resolves problems.
Research orders.
Provides quote preparation.
Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Performs other duties as assigned.
Customer value realisation.
Customer satisfaction.
Revenue growth.
Increased adoption.

What you’ll bring

3 to 5 Years of relevant work experience
Bachelor's Degree
Able to execute instructions and to request clarification when needed.
Able to recognize and attend to important details with accuracy and efficiency.
Candidate must know Italian
Able to communicate clearly and convey necessary information.
Able to collaborate and build solid, effective working relationships with others.

Skills

Italiancommunicationattention to detailcollaboration

Benefits

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success with formal leadership and professional development programs and on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, peer-to-peer conversations, and equitable growth opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Education

Bachelor's Degree