Global HR Service Delivery Manager

About the role

The Global HR Service Delivery Manager leads the Global Recruitment Support Operations (GRSO) function within Clifford Chance’s India team, ensuring efficient recruitment support across global markets. Based in Delhi, this full-time role focuses on standardizing processes, driving technology adoption, and coaching a high-performing team to enhance service excellence. The position operates on a hybrid model with flexible hours covering UK, CE, APAC, or US time zones.

What you’ll do

• Lead day-to-day recruitment operations across global markets using platforms like Workday and SmartRecruiters
• Own global recruitment processes, service standards, governance frameworks, and documentation
• Drive process harmonization and continuous improvement to reduce duplication and inefficiencies
• Improve candidate and stakeholder experience through timely communication and effective query resolution
• Use service metrics and reporting to monitor performance and identify enhancement opportunities
• Support the adoption of recruitment technology, automation, and AI-enabled solutions
• Build team capability in systems, processes, and new ways of working
• Lead, coach, and develop a high-performing team fostering a culture of service excellence

What you’ll bring

• 10+ years of experience in recruitment operations or Talent Acquisition
• Experience in HR Operations or Shared Services delivery within a global environment
• 3-4 years of experience managing a team and people
• Strong understanding of end-to-end recruitment operations
• Proficiency with Workday, SmartRecruiters, and related HR platforms

Skills

Benefits

• Formal training, informal coaching, and mentoring
• Skills-based and technical training
• On-the-job learning opportunities
• Access to global network of affinity, faith, and support groups