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Capgrid- Senior Executive- Quality
Kundli, Sonepat, IN full_time
About the role
Senior Executive - Quality (Customer Complaints & SQA) role at CapGrid, a tech-driven manufacturing solutions company. Responsible for managing customer complaint resolution, supplier quality assurance, and ensuring compliance with quality standards. Focus on automotive or consumer appliance industries, with experience in root cause analysis, supplier audits, and quality system compliance.
What you’ll do
- Lead investigation and resolution of customer complaints
- Conduct Root Cause Analysis (RCA) using various tools
- Coordinate with teams to implement Corrective and Preventive Actions (CAPA)
- Support supplier audits, process reviews, and quality performance tracking
- Verify supplier compliance with APQP, PPAP, MSA, and SPC requirements
- Ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements
- Maintain inspection records, audit reports, and quality documentation
What you’ll bring
- 3+ years in Quality Assurance or Supplier Quality
- Experience in automotive or consumer appliance industries
- Knowledge of automotive core tools (APQP, PPAP, FMEA, MSA, SPC)
- Proficient in MS Office, SAP/QMS, and quality data analysis tools
- Strong communication, problem-solving, and analytical skills
Nice to have
- Experience in OEM interactions and quality audits
- Practical experience in root cause analysis and CAPA implementation
- Knowledge of IATF 16949 and ISO 9001 standards
Skills
Root Cause Analysis (8D, Fishbone, 5 Why, Pareto Analysis)Supplier Quality AssuranceQuality System ComplianceCustomer Complaint HandlingProcess Improvement
Education
bachelor_degree