P2P Customer Support Analyst

About the role

Procurement Operations team at Xylem ensures seamless P2P processes across Coupa and SAP S/4HANA. The Analyst provides first‑line support for global purchase‑to‑pay queries, resolves tickets, investigates invoice issues, and collaborates with Procurement, AP, Treasury and IT to maintain compliance and improve automation. Bangalore office, hybrid model with three days onsite (Tuesday‑Thursday).

What you’ll do

• Provide first‑line support for Coupa and SAP S/4HANA P2P queries
• Manage and resolve tickets for requisitions, PO, invoices, payments within SLA
• Investigate and resolve invoice discrepancies and payment issues
• Troubleshoot integration issues between Coupa and SAP
• Assist suppliers with onboarding and invoice submission via Coupa portal
• Coordinate with Vendor Master Data teams to ensure accurate supplier data
• Monitor KPIs and support service delivery reporting
• Perform root‑cause analysis and implement corrective actions

What you’ll bring

• Bachelor’s degree in commerce, Accounting, Finance or Languages
• 1-4 years’ experience in Accounts Payable
• Hands‑on experience with Coupa S2P and SAP S/4HANA
• Fluent English and 1‑2 additional languages
• Experience in a Global Shared Services Centre
• High attention to detail and problem‑solving ability
• Customer‑service orientation
• Ability to work with tight deadlines

Skills

Education

Bachelor’s