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Hiring companyXylem
Verified today
P2P Customer Support Analyst
Bangalore,IN,India Full-time Hybrid
About the role
Procurement Operations team at Xylem ensures seamless P2P transaction flow across Coupa and SAP S/4HANA. The analyst provides first‑line support for global P2P queries, resolves tickets, and collaborates with Procurement, AP, Treasury and IT while monitoring KPIs. Bangalore office, hybrid model with three days onsite (Tuesday‑Thursday).
What you’ll do
- Provide first‑line support for Coupa and SAP P2P queries
- Manage and resolve requisition, PO, invoice and payment tickets within SLA
- Investigate invoice discrepancies and integration issues
- Assist suppliers with onboarding and portal queries
- Coordinate with Vendor Master Data to ensure accurate supplier records
- Monitor KPIs and support service delivery reporting
- Perform root cause analysis and implement corrective actions
- Collaborate with Procurement, AP, Treasury and IT teams
What you’ll bring
- Bachelor's degree in commerce, accounting, finance or languages
- 1-4 years experience in Accounts Payable
- Hands‑on with Coupa S2P and SAP S/4HANA
- Fluent English and 1‑2 additional languages
- Experience in Global Shared Services Centre
Skills
CoupaSAP S/4HANAAccounts PayableInvoice ReconciliationSupplier OnboardingKPI MonitoringRoot Cause AnalysisProcess Improvement
Education
Bachelor's