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Hiring companyXylem
Verified today
P2P Customer Support Team Leader
Bangalore,India Full-time Hybrid
About the role
P2P Customer Support Team Leader at Xylem Water Solutions, leading a global support team for Coupa and SAP S/4HANA P2P processes. Drives performance, coaching, SLA adherence and stakeholder engagement while overseeing ticket operations and continuous improvement. Bangalore, hybrid (3 days onsite), transportation provided for late shift.
What you’ll do
- Lead and develop a team of analysts
- Set objectives, manage performance and conduct 1:1s
- Oversee ticket queues, SLA compliance and issue resolution
- Act as escalation point for critical cases
- Provide reporting and insights to senior management
- Coordinate cross‑functional resolutions with IT and vendors
- Drive RCA and preventive actions
What you’ll bring
- Bachelor's degree in commerce, accounting, finance or languages
- 7-10 years experience in Accounts Payable
- Hands‑on experience with Coupa S2P and SAP S/4HANA
- Fluent English and 1‑2 additional languages
- Experience in a Global Shared Services Centre
- High‑volume query handling
Skills
Team LeadershipP2P SupportCoupaSAP S/4HANASLA ManagementStakeholder ManagementTrainingReporting
Education
Bachelor's