Field Services Technician II

About the role

Astreya's Field Services Technician II (Lead Single Man Sites) independently manages onsite IT support at single-person or lead-assigned locations in Hyderabad, India. Day-to-day work includes owning end-user technical support, AV/conference room setup and troubleshooting, full lifecycle device imaging and deployment, inventory reconciliation, and SLA-driven ticket resolution. The role also provides informal mentorship to visiting or junior technicians and upholds Astreya's quality and service standards through professional client interaction. This is a 100% onsite, full-time position.

What you’ll do

• Independently manage onsite IT support at single-person or lead-assigned locations
• Serve as the primary contact for end-user technical needs
• Own AV/conference room setup, maintenance, and issue resolution
• Execute full lifecycle support including imaging, deployment, recovery, and e-waste
• Oversee inventory reconciliation and tool usage
• Prioritize and resolve tickets aligned to SLA targets
• Identify recurring issues and suggest process improvements
• Provide informal mentorship and support to visiting or junior technicians

What you’ll bring

• High School Diploma or GED
• Ability to independently manage onsite IT support at single-technician or lead-assigned sites
• Knowledge of Windows 10/11, macOS, and basic Linux environments
• Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals
• Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts
• Proficiency with ITSM/ticketing platforms such as ServiceNow or Jira
• Ability to image and deploy devices using tools like SCCM, JAMF, or MDT
• Strong verbal and written communication skills with a customer-service orientation

Nice to have

• Associate's degree in Information Technology, Computer Science, or a related field
• Prior experience working independently or at a single-technician site
• CompTIA A+ and/or Network+ certification
• ITIL Foundation certification
• AVIXA CTS certification (for AV specialization track)
• JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)

Skills

Education

High School Diploma or GED