Manager, Retail Store Operations

About the role

Role Store Manager Retail Job Level/ Designation M1 /manager Function / Department Retail Location Candidate should be ready for anywhere in Gujarat Job Purpose Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.) Key Result Areas/Accountabilities Sales acquisition Customer Service Store management People management Marketing Store profitability HSW Core Competencies, Knowledge, Experience Good communication and convincing skills Customer handling Store handling Team handling skills Decision making and delivering results Must have technical / professional qualifications Graduate Years of Experience 2-5 years on role experience Industries to look from Telecom Retail Direct reports All store staff

What you’ll do

• Oversee overall store operations and profitability
• Drive sales acquisition across postpaid and prepaid products
• Ensure high-quality customer service delivery
• Manage and develop all store staff
• Implement marketing initiatives to boost store performance
• Maintain compliance with company policies and standards

What you’ll bring

• 2-5 years experience
• Graduate degree
• Retail telecom background
• Customer service expertise
• Sales acquisition skills
• People management experience
• Marketing knowledge
• Decision making ability

Skills

Education

Graduate