Senior Business Systems Analyst

About the role

JLL Technologies seeks a Senior Business Systems Analyst to optimize the Lease Abstraction Enterprise Platform (LEAP) in Gurugram or Bengaluru. The role involves analyzing lease workflows, gathering requirements, and driving process improvements through stakeholder collaboration. This is an on-site position focused on enhancing platform efficiency and user experience within the commercial real estate sector.

What you’ll do

• Conduct stakeholder discussions and workshops to gather and document detailed business requirements
• Analyze current lease abstraction workflows using process mapping tools to identify inefficiencies
• Review platform performance data and user feedback to prioritize improvement opportunities
• Investigate and troubleshoot operational issues impacting platform functionality or user experience
• Facilitate collaborative sessions between business units, technical teams, and vendors to align on solutions
• Create detailed requirement specifications, user stories, and acceptance criteria for development teams
• Validate that implemented features meet business requirements through testing and user acceptance coordination
• Develop process documentation, standard operating procedures, and workflow diagrams

What you’ll bring

• Bachelor's degree in Business Administration, Information Systems, or related field
• 6-7 years of business analysis experience
• Strong understanding of commercial lease structures and abstraction processes
• Proven experience gathering, documenting, and validating business requirements
• Proficiency in process analysis techniques including process mapping and workflow design
• Experience facilitating workshops with diverse stakeholder groups
• Advanced proficiency in Microsoft Excel for data analysis and reporting
• Experience with business analysis documentation tools such as Visio or Lucidchart

Nice to have

• Business analysis certifications such as CBAP, CCBA, or PMI-PBA
• Experience specifically with lease abstraction platforms or document processing technologies
• Background in lease administration operations with hands-on knowledge of abstraction workflows
• Experience working in Agile environments with knowledge of user story creation and backlog management
• Familiarity with AI/OCR tools such as Dealsumm or similar intelligent document processing solutions
• Experience with business intelligence tools such as Power BI, Tableau, or similar platforms
• Knowledge of system integration concepts including APIs and data flow architectures
• Previous experience working within JLL or similar global real estate services organizations

Skills

Education

Bachelor's degree in Business Administration, Information Systems, or related field