About the role

IT Business Apps at Zscaler drives the technical evolution of Salesforce.com Sales Cloud and Experience Cloud. The analyst captures business requirements, translates them into functional designs, and partners with leaders to prioritize and scope projects. Based in Mohali, India, the role is hybrid with on‑site and remote days, supporting 24x7 production issues when needed.

What you’ll do

Capture business requirements for SFDC Sales Cloud and Experience Cloud
Translate requirements into functional and technical designs
Prioritize project scoping
Facilitate discussions with business owners
Support 24x7 production issues

What you’ll bring

6–8 years IT professional experience
5+ years Salesforce.com Sales Cloud
Experience Cloud implementation

Nice to have

Salesforce.com Sales Cloud
Experience Cloud
Agile project management

Skills

SalesforceExperience CloudAgileBusiness AnalysisRequirements GatheringFunctional DesignProcess MappingStakeholder Management

Benefits

Health plans
Vacation & sick time
Parental leave
Retirement options
Education reimbursement