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Hiring companyAirbus
Verified today
Service Delivery Leader
Bangalore, India Full-time On-site
About the role
PLM Foundations PSL at Airbus drives digital transformation of engineering and product lifecycle management. The Service Delivery Leader oversees IT service delivery, monitors KPIs, manages SLAs, and coordinates issue resolution across internal and external teams. Based in Bangalore with on-site work, the role ensures stable applications, cost optimization, and high customer satisfaction.
What you’ll do
- Drive service delivery and SLA fulfillment
- Monitor and coordinate issue resolution to meet KPIs
- Implement and track KPIs and service reports
- Manage vendor and subcontractor performance
- Allocate maintenance costs with business units
- Ensure stable, secure applications and infrastructure
- Communicate across teams and escalations
- Develop and improve delivery processes
What you’ll bring
- Engineering graduate/post‑graduate
- 7+ years IT solutions delivery
- 1‑2 years service delivery experience
- 2‑4 years project management
- 2‑4 years business process analysis
- 1‑2 years subcontractor management
- 3‑5 years software/tool development
- ITIL certification
Skills
ITILSLA ManagementVendor ManagementIncident CoordinationKPI MonitoringProcess ImprovementStakeholder CommunicationService Delivery
Education
Engineering graduate