AE
Hiring companyAmerican Express Global Business Travel
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Lead Travel Consultant
Bangalore,India Full-time Remote
About the role
Traveler Care unit at American Express Global Business Travel provides high-touch travel services for corporate clients. The Lead Travel Consultant advises and arranges complex domestic and international travel, utilizes GDS platforms such as Sabre, Apollo, Amadeus, and Galileo, and delivers proactive client support while meeting service metrics. Bangalore, India, remote work model with flexible afternoon shifts (12-8pm) and weekend availability, relocation assistance available.
What you’ll do
- Advise and arrange travel for corporate customers
- Book domestic and international travel across air, road, rail, and accommodations
- Utilize GDS systems to process reservations
- Communicate with customers via phone, chat, and email
- Provide proactive advice and sell additional services within policy
- Meet business and account-specific service metrics
- Collaborate individually and with team to achieve goals
- Handle customer issues promptly
What you’ll bring
- Previous business travel experience
- Native GDS expertise (Sabre, Apollo, Amadeus, Galileo)
- Professional written and verbal communication
- Strong attention to detail
- Integrity handling traveler information
- Understanding of travel industry policies
- Ability to resolve customer issues independently
- Teamwork and openness to feedback
Skills
GDS platformsTravel bookingCustomer serviceProfessional communicationProblem solvingPolicy complianceTeam collaborationShift flexibility
Benefits
- Flexible benefits tailored to country
- Travel perks with weekly deals
- Access to 20,000+ learning courses
- Inclusion groups for diverse employee communities
- Comprehensive health and welfare plans