Support Technical Leader

About the role

Support Technical Leader at Redwood Software, the leader in full stack automation fabric solutions for mission-critical business processes. Leads a team of Level 2 and Level 3 support engineers, overseeing ticket queues, SLA compliance, and complex issue resolution while providing hands‑on technical guidance and mentorship. Hyderabad, Telangana, India, on‑site work model with relocation support.

What you’ll do

• Oversee daily ticket queues and ensure SLA compliance
• Resolve complex technical issues and lead escalations
• Collaborate with Engineering and Product on bugs and fixes
• Conduct 1:1s and coach engineers on performance and development
• Lead daily stand‑ups and manage team priorities

What you’ll bring

• 5+ years technical or application support experience
• Experience supporting workload automation platforms such as RMJ
• Mentorship or informal team lead experience
• Strong troubleshooting across OS, databases, networking, APIs
• Proficiency in English (written and spoken)