Sr Customer Service Representative

About the role

Thermo Fisher Scientific’s Bangalore Customer Support Center seeks a Senior Customer Service Representative to support global order management. You will handle high-end order processing, resolve complex issues, and ensure SLA adherence using Oracle JD Edwards and SAP. This full-time role is based in Bangalore, India, operating on standard shifts within an office environment.

What you’ll do

• Perform high-end order processing tasks for assigned regions
• Ensure adherence to internal/external processes and financial accuracy
• Solve complex problems and suggest process improvements
• Act as a resource for colleagues with less experience
• Collaborate across teams to prevent recurring mistakes
• Engage in activities to enhance customer experience
• Ensure performance metrics and SLAs are met
• Proactively escalate issues that may hamper business processes

What you’ll bring

• Bachelor’s degree in Arts, Science, Commerce, or Business Administration preferred
• 3-5 years hands-on experience in Order Management
• Strong computer skills including Microsoft Office
• Excellent verbal and written communication abilities

Nice to have

• In-depth knowledge of Oracle JD Edwards and SAP
• Highly detail-oriented with strong analytic and problem-solving skills
• Ability to multi-task, prioritize, and work under pressure
• Flexibility to work early morning and night shifts

Skills

Benefits

• Professional development opportunities
• Contribution to groundbreaking scientific advances
• Global team resources for career goals

Education

Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)