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Hiring companyThermo Fisher Scientific
Verified today
Sr Customer Service Representative
Bangalore,India Full-time On-site
About the role
Thermo Fisher Scientific’s Customer Service team in Bangalore drives order processing and customer support for global clients. The Sr. Representative manages high‑end order tasks using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, and AS400, ensuring accuracy and SLA compliance. The role requires deep knowledge of order management, cross‑functional collaboration, and proactive issue escalation, all within an onsite environment.
What you’ll do
- Process high‑end orders with Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400
- Ensure adherence to internal/external processes and SLAs
- Collaborate across teams to improve processes
- Escalate issues proactively
- Maintain master data and order accuracy
- Support customer lifecycle and enhance experience
What you’ll bring
- 3-5 years Order Management
- Bachelor’s degree
- Strong computer skills
- Microsoft Office proficiency
- Excellent communication
- Detail‑oriented
- Multi‑tasking
- Night shift flexibility
Skills
Order ManagementOracle JD EdwardsSAPBaaNPRMSMacolaAS400Process Improvement