Sr Manager - Service Delivery & Management

About the role

Tata Communications seeks a Sr Manager to lead service delivery and project management for Cloud and Security domain customer deliveries in Chennai. The role focuses on improving customer experience, cost efficiency, and operational processes while managing complex projects. This is a full-time, on-site position based in Chennai, Tamil Nadu, India.

What you’ll do

• Lead, schedule, and monitor project management activities for customer deliveries in Cloud and Security domains
• Plan execution for various project types and oversee hardware planning, environment provisioning, and deployments
• Allocate resources based on skill requirements and guide procurement lifecycle activities
• Mentor technical implementation leads and program management teams for low-level design and execution
• Drive customer review meetings and OEM/Partner/Vendor performance reviews
• Review business processes against KPIs such as turnaround time, cost, and first-time right metrics
• Collaborate with internal teams to identify issues, opportunities, and drive mitigation strategies
• Define service realization SOPs, resolve escalated issues, and ensure smooth handover to Operations

What you’ll bring

• Btech/Diploma (preferably MBA)
• 7-12 years of experience in technical support or project delivery within the technology industry

Nice to have

• Expertise in integrated service delivery of complex and large projects
• Understanding of Industry adoption and utilization of Technology and Domain
• Internal and external stakeholder management and consultative skills
• Commercial acumen and broad understanding of market dynamics
• Strong customer service, project management, and quality control skills
• Knowledge of budgeting, cost management, and financial planning

Skills

Education

Btech/Diploma (preferably MBA)