Workplace Experience Support Specialist

About the role

RSM's Workplace Experience Support Specialist supports daily office operations at the Bengaluru location, delivering best-in-class hospitality and facilities coordination for colleagues under minimal to no direction. Day-to-day duties include visitor management, reception, mail and print services, office supply and equipment maintenance, vendor coordination, and supporting onboarding and offboarding. The role reports to a workplace experience support supervisor/manager and helps sustain local culture aligned with firm playbooks and policies.

What you’ll do

• Coordinate with building management on security, health and safety, emergency evacuation, sustainability, landlord forms, special space requests, and maintenance issues
• Reconcile monthly billing for parking and extra landlord services
• Perform daily walk-throughs and follow up on maintenance issues raised by the supervisor/manager or others
• Leverage and deliver services and procedures outlined in the workplace experience support playbook
• Request bids from internal resources, building maintenance, and outside vendors/contractors and provide to the location supervisor/manager for review
• Coordinate maintenance of office space including carpet, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment, and AED devices
• Audit service invoices for accuracy and submit to accounts payable for processing
• Purchase and maintain inventory of office supplies and equipment, monitor supply quantity, replenish before depletion, and determine cost-efficient purchasing within budget

What you’ll bring

• Bachelor's Degree required (Associate degree or 2 years of experience preferred)
• 0 to 1 year of experience in a related field or area
• Ability to communicate effectively with a diverse audience
• Excellent people skills
• Strong grammar and proofreading skills and experience
• Ability to balance multiple tasks and projects
• Intermediate knowledge of facilities management
• Must be punctual and able to adapt to changing schedules

Nice to have

Prior experience in a professional office environment

Skills

Benefits

• Competitive benefits and compensation package
• Flexibility in schedule to balance life's demands while maintaining ability to serve clients

Education

Bachelor's Degree Associate degree or 2 years of experience preferred