Customer Support Associate

About the role

The Social CST Team at Paytm (One97 Communications Limited) helps customers through their journey on Paytm and ensures a good experience of Paytm services. As an Associate handling email and social media customer support, you will resolve day-to-day queries and complaints raised by customers on multiple social media platforms, oversee campaign management for brand consistency, and supervise social media interactions to ensure a positive customer service experience within defined TAT. This full-time, on-site role is based in Noida, Uttar Pradesh and requires 1-3 years of experience.

What you’ll do

• Resolving day-to-day queries of the merchants via chat/call
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Developing and implementing a timeline to achieve targets
• Handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer exp

What you’ll bring

• Any Graduate
• 1+ years' experience in social media escalations management
• Previous experience in team handling Chat/email Support
• High level of drive, initiative, and self-motivation
• Exceptional multi-tasking skills
• Strong problem-solving skills

Skills

Education

Any Graduate