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Hiring companyPaytm
Verified today
Customer Support Associate
Mumbai, Maharashtra, India Full-time On-site
About the role
Customer Support Associate at Paytm Money’s Customer Service Team (CST) drives customer satisfaction across voice and digital channels. The role handles inbound/outbound calls, email, chat, and escalations while maintaining high service quality and KPI compliance. Based in Mumbai, Maharashtra, India, the position is on-site with rotational shifts.
What you’ll do
- Handle inbound and outbound customer calls
- Respond to queries via email, chat, and digital platforms
- Provide accurate product and policy information
- Troubleshoot issues and manage escalations
- Document interactions and follow up
- Collaborate with internal teams to improve service quality
- Meet KPIs and SLA targets
- Adhere to company policies and processes
What you’ll bring
- 2–4 years of voice and non-voice customer service experience
- Excellent communication skills in English
- Strong problem‑solving abilities
- Ability to multitask efficiently
- Familiarity with CRM tools
- Comfortable working in a fast‑paced environment
- Willingness to work rotational shifts
- Good interpersonal and teamwork skills
Skills
Customer SupportVoice SupportDigital SupportCRMProblem SolvingMultitaskingCommunicationTeamwork