Customer Support Associate

About the role

Customer Service team at Charles River Laboratories provides support for product and service inquiries. The associate handles customer calls, emails and in‑person queries, prepares quotations, invoices, purchase orders and manages accounts receivable and payable. Hyderabad, India, on‑site role with hybrid interaction with head office and branch offices.

What you’ll do

• Handle customer queries via phone, email and in‑person
• Prepare and process quotations, invoices and purchase orders
• Manage daily, weekly and month‑end accounts receivable and payable
• Coordinate with head office and branches on logistics and taxation
• Maintain branch petty cash and vendor bill payments
• Upload invoices to customer portal
• Participate in team meetings to develop service strategies

What you’ll bring

• 3-5 years experience
• knowledge of Tally
• SFDC Service Cloud
• accounts receivable/payable
• quotation and invoicing
• stock inventory management

Nice to have

Commerce Graduate

Skills

Benefits

• bonus/incentives based on performance
• 401K
• paid time off
• health and wellness coverage
• work‑life balance flexibility

Education

Commerce Graduate