JP
Hiring companyJio Platforms Limited
Verified today
Customer Care Executive Voice B
Chhindwara
About the role
Customer Care Executive Voice_B at Jio Platforms Limited delivers voice-based customer service from Chhindwara, handling inbound and outbound interactions to resolve queries, educate customers, and support retention. Day-to-day work includes managing rostered calls, demonstrating ownership on customer contacts, offering solution-based resolutions, updating product and policy knowledge, capturing call data, and following contact center policies and legislative requirements. The role requires 6 months to 2 years of experience with a minimum of 6 months in a BPO setting.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
What you’ll bring
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset
- Minimum 6 months experience in BPO
Skills
Local languageBasic computer skillsProblem solvingCustomer focusTechnical orientationAttention to detailService mindsetBPO experience
Education
10 + 2 / Graduation degree in any discipline