Associate Customer Success

About the role

Customer Success Team at MoEngage drives post‑sales adoption of its AI‑powered engagement platform. The Associate Customer Success Manager onboards enterprise clients, integrates mobile app data, and advises marketing and product leaders on CRM and automation best practices. Bengaluru, Karnataka, India – hybrid (3 days onsite).

What you’ll do

• Onboard customers with integration support and drive product adoption
• Serve as primary point of contact for accounts and own post‑sales relationship growth
• Build relationships with marketing and product team POCs
• Provide CRM and mobile marketing automation expertise
• Advise clients on effective use of the MoEngage platform
• Act as product evangelist for top internet companies

What you’ll bring

• 1-3 years experience with client or managed accounts
• Understanding of mobile app ecosystem and app marketing
• Experience in SaaS customer success or support engineering
• Strong written and verbal communication skills
• Empathy for client-facing interactions

Skills

Benefits

• Work at scale on award‑winning product
• Access to Gainsight and advanced tech stack
• Learning program – Xcelerator for skill development
• Collaborative, diverse team environment
• Opportunities for career growth with SaaS leaders