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Hiring companyHackerOne
Verified 3 days ago
Customer Success Associate
Pune, Maharashtra, India Full-time On-site
About the role
Customer Success team at HackerOne ensures customers achieve high-quality security outcomes using the HackerOne platform. The associate manages a large SMB book of business, drives adoption and retention through data‑driven engagement, and collaborates with Sales, Engineering and Triage to resolve issues. Pune, India, in‑office, UK‑shift work model, relocation assistance available.
What you’ll do
- Leverage customer data and metrics to identify engagement opportunities
- Create and maintain campaign playbooks using AI‑first tools
- Act as liaison between customers and internal teams to meet milestones
- Support customers through escalations and provide timely updates
- Manage SMB book of business and deliver actionable recommendations
- Apply first‑principles problem solving to improve outcomes
- Present business reviews demonstrating platform value
- Deliver scalable enablement via webinars and digital resources
- Contribute to organization‑wide programs and process improvements
What you’ll bring
- 2+ years in Customer Success or Support
- Experience with Freshdesk and Salesforce
- Project and time management skills
- Strong communication and presentation abilities
- Technical fluency in capacity, utilisation and security fundamentals
- Ability to analyse customer data
- Understanding of cloud technologies and IT operations
Skills
Customer successData analysisProject managementTechnical supportCross‑functional collaborationPresentation skillsAI‑first automationCloud fundamentals
Benefits
- Health, vision, dental insurance
- Equity stock options
- Retirement plans
- Unlimited PTO and paid holidays
- Paid maternity and parental leave