JP
Hiring companyJio Platforms Limited
Verified today
Customer Care Executive Voice B
Siliguri
About the role
Customer Care Executive Voice_B at Jio Platforms Limited in Siliguri delivers voice-based customer service, managing rostered customer interactions, resolving queries within agreed timelines, and supporting outbound campaigns. The role requires demonstrating ownership on calls, using an appropriate tone and local language, and maintaining up-to-date product, system, process, and policy knowledge. Candidates need 6 months to 2 years of experience with a minimum of 6 months in a BPO setting.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
What you’ll bring
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset
- Minimum 6 months experience in BPO
Skills
Local languageBasic computer skillsProblem solvingCustomer focusTechnical orientationAttention to detailService mindsetBPO experience
Education
10 + 2 / Graduation degree in any discipline