A
Hiring companyAmazon
Verified today
Multi-lingual ES - Hindi, Global Security Operations Center
Bengaluru, KA, IND Full-time On-site
About the role
Amazon Global Security Operations Center (GSOC) mitigates security and operational risks to associates, assets, and brand. The Escalation Specialist triages incidents, coordinates with law enforcement, delivery associates and customers, and writes clear reports for senior leadership. Bengaluru, India, on-site with rotational 24/7 shifts.
What you’ll do
- Provide support to delivery associates and customers by researching and troubleshooting with internal tools
- Triage and prioritize incoming incidents and collaborate with crisis management leadership
- Transfer lower severity calls to appropriate partners such as Customer Service and Shipping/Delivery
- Manage phone communications and facilitate information flow between internal and external stakeholders
- Write clear and concise reports for escalation to senior leadership
What you’ll bring
- High school diploma or equivalent
- Knowledge of Microsoft Office applications
- Flexible schedule including weekends, nights, and holidays
- Experience in IT/operations/call/command center environment
- Fluent in Hindi and English
Skills
Incident triageCustomer serviceCrisis managementCommunicationMulti-language support