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Hiring companyAccenture
Verified today
Technology Support Engineer
Bengaluru,India Full-time On-site
About the role
Technology Services at Accenture focuses on delivering stable and efficient IT operations for global clients. The Technology Support Engineer resolves incidents, manages change requests, and updates knowledge bases to ensure operational stability across business systems. Bengaluru, on-site, Full-time role supporting multiple teams and vendors.
What you’ll do
- Resolve incidents and problems across business system components
- Create and implement Requests for Change (RFC)
- Update knowledge base articles for troubleshooting
- Collaborate with vendors and service management teams
- Lead documentation of best practices and lessons learned
Nice to have
- 12 years Citrix Virtual Apps and Desktop Administration experience
- Strong knowledge of virtualization technologies
- Experience with change management processes
- Familiarity with incident and problem management frameworks
Skills
Citrix Virtual Apps AdministrationCitrix ArchitectureVirtualizationChange ManagementIncident ManagementVendor Coordination
Education
Bachelor's