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Hiring companyAccenture
Verified today
Technology Support Engineer
Bengaluru Full-time On-site
About the role
Accenture seeks a Technology Support Engineer in Bengaluru to resolve incidents and ensure operational stability across business systems. The role involves managing Requests for Change, collaborating with vendors, and maintaining knowledge bases to support troubleshooting. This is a full-time, on-site position requiring significant cloud infrastructure expertise.
What you’ll do
- Resolve incidents and problems across multiple business system components
- Create and implement Requests for Change (RFC)
- Update knowledge base articles to support effective troubleshooting
- Collaborate with vendors and service management teams for issue resolution
- Monitor system performance and identify areas for improvement
- Provide solutions to problems for immediate and cross-functional teams
- Support junior team members by providing guidance and sharing knowledge
- Coordinate with external vendors to ensure timely resolution of technical issues
What you’ll bring
- Minimum 5 years of experience in Cloud Infrastructure
- 15 years full time education
Skills
Cloud InfrastructureIncident ManagementProblem ResolutionRequests for ChangeVendor ManagementKnowledge Base MaintenanceCloud Service ModelsDeployment Architectures
Education
15 years full time education